Privacy Policy

Introduction
Association Of Social And Human Activist (“ASHA”, “we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, share, and store your information when you use our website (https://ashaaxom.org) and services. By using our Platform, you agree to this Policy, including processing and transfer of data within India. If you disagree, please discontinue use.

1. Information Collection

We collect:

• User-provided data: name, email, phone number, date of birth, address, identity documents, and other data you submit during registration or use.
• Payment data: when you donate or transact via Razorpay, financial details (card, UPI, bank info) are captured by Razorpay (PCI‑DSS compliant) but **not stored** by us :contentReference[oaicite:1]{index=1}.
• Automatically collected data: IP, device, browser, usage logs, cookies, metadata to ensure service quality, security, and compliance :contentReference[oaicite:2]{index=2}.
• Third‑party account data: only if you permit it (e.g. social logins), handled to the same standards.

2. Use of Personal Data

We use your data to:

• Provide, maintain, and enhance services;
• Process payments securely via Razorpay;
• Send transactional messages and—with your consent—promotional content (with opt-out);
• Prevent fraud, abuse, and assist compliance;
• Personalize content and support;
• Fulfill legal and regulatory obligations (e.g., KYC, fraud detection).

3. Sharing and Disclosure

We do not sell or rent your personal data. We may share it with:

• Razorpay, for payment processing;
• Affiliated entities for services;
• Law enforcement, regulators, or courts when legally required (e.g., under Section 91 CrPC) :contentReference[oaicite:3]{index=3};
• Third-party providers under contract for service delivery (e.g., analytics, support).

4. Cookies & Tracking

We and Razorpay use cookies and similar technologies for authentication, security, session management, preferences, analytics, fraud detection, and targeted advertising :contentReference[oaicite:4]{index=4}. You can control cookies via browser settings, though disabling may affect functionality.

5. Data Retention & Deletion

We retain data as long as needed for services or as required by law. You may request deletion—after which your account and data cannot be restored. Razorpay also offers data deletion on request via email :contentReference[oaicite:5]{index=5}.

6. Your Rights

You have rights to:

• Access, correct, update, or delete personal data;
• Withdraw consent or object to processing;
• Receive personal data in portable format;
• Grieve to our Officer or relevant authority.

7. Security Measures

We use industry-standard practices like SSL encryption, access controls, secure hosting. Razorpay maintains PCI‑DSS Level 1 certification, tokenizes card data, and runs fraud detection :contentReference[oaicite:6]{index=6}. No transmission is 100% secure.

8. International Transfers

Your data is stored and processed primarily in India. If transferred abroad (e.g., Razorpay servers), necessary safeguards and agreements will be in place :contentReference[oaicite:7]{index=7}.

9. Children’s Privacy

We do not knowingly collect data from those under 18. If such data is found, it will be promptly deleted.

10. Automated Decision Making & Anonymization

We do not use automated decision-making like profiling. Any data analytics are anonymized and aggregated :contentReference[oaicite:8]{index=8}.

11. Updates to This Policy

We may change this Policy; updates will be posted with effective dates. Continued use indicates acceptance :contentReference[oaicite:9]{index=9}.

12. Governing Law & Dispute Resolution

This Policy is governed by Indian law, with disputes subject to courts in Assam.

13. Grievance Officer

Rajib Kalita
Managing Director, ASHA
Email: rajibk83@gmail.com, info@ashaaxom.org
Phone: +91 7002984659
Address: Vill: Katara, PO: Santipukhuri, District: Darrang, Assam – 784144
Support Hours: Mon–Fri, 9:00 AM–6:00 PM IST